Who answers when you cannot get in, how your details stay protected, and how long checks take.
Quicker way in
Useful when sign-in stalls, or when you come back to your account from a computer you share.
The page you reach names Richard Casino LLC, licence ALSI-505238 and the Anjouan Offshore Finance Authority as regulator. Check those details, then press the sign-in button. On a phone, use the iOS or Android app or the mobile browser the same way. Mistake: following an old message or ad link without checking these details first.
The sign-in screen starts with your email address, the one you registered with. Enter it exactly as saved, with no spare spaces or a different domain. Richard Casino staff will never ask you for your password by email, live chat or phone. Mistake: trying an old or work address, which is not the one on file.
The system may stop you with an extra confirmation step, for example on a new device. Follow it on the site. If it does not clear, the reset link sent to your registered email restores access. Sign out on shared devices, and change your password if others saw it. Mistake: closing the prompt and retrying over and over.
You will know how to sign in, recover a locked account and confirm your identity before your first withdrawal.
The recovery route on the sign-in screen sends a reset link to the email address you registered with, and that link is the way back in. Open it on the device you are using, set a new password, and sign in again with that same email address. Verification is the second part of the road back. You send a photo ID, proof of address and an image of your payment card, and the review takes up to twenty-four hours. Identity documents are checked at the latest before your first withdrawal, so the check can run before you need to cash out. Use documents that show the same name and address as your account details, so there is nothing to explain. Photograph each document flat, in good light and with all four corners visible.
The account page opens with your balance, then your history of deposits, play and withdrawals. The limits area holds the responsible gambling tools: deposit limits, loss limits, session reminders, self-exclusion and reality checks. Set a deposit limit before you need it, because a limit only works once it is in place. Bonuses are picked in the cashier when you make a deposit, not from the account page. Your withdrawals sit in the same history, so one screen shows money going in and coming out. Check the history after each session, since it is the clearest record of what happened to your money. Glance at the balance each time you sign in, before you change any limit.
The iOS app, the Android app and the mobile browser all open the same account. What changes between them is how each screen is laid out on the device, not what the account holds. Your balance, history, limits and bonus choices are the same wherever you sign in, and whichever screen you use. The email address you registered with opens the same account on every device. The licence stays the same too. The Anjouan Offshore Finance Authority regulates the operator under licence number ALSI-505238, on a phone just as on a desktop. After your first sign-in on a new phone, check the balance and limits against what you saw on the desktop.
The sign-in screen returns once a session ends, in place of the page you were using. Any change you started in the cashier or the limits area is not done until the account shows it. A session can end when the connection drops or the browser closes. On a shared computer, use the sign-out option before you leave the desk, even for a moment. On your own phone, lock the screen so that nobody else can pick up an open session. If a session ends unexpectedly, sign in again and review the history before you do anything else. Keeping a session on your own device is simpler to control, because nobody else has been using it.
The login screen is the first thing you see after a sudden sign-out. Change your password from inside the account as the first move. Then review the history for any entry you do not recognise. Support is available around the clock by live chat, by phone on +61 41 926 7226, or by email at [email protected]. Include the time of the sign-out and the device you were using, so the team has the details it needs. The operator never asks for your password, so treat any message that does as a warning sign and report it to support. Keep the email address you registered with up to date, since the reset link depends on it.
Three offers
Registration takes you to the sign-up form, and the welcome offer is picked in the cashier when you make your first deposit.
New players
159% Welcome credit up to A$770 + 58 bonus spins
The 159% match goes up to A$770, plus 58 free spins. Wagering is 26x, valid for fifty-four days, with a minimum deposit of A$15.
Claim offer18+ · Gambling can be addictive, so play responsibly and stay within the limits you set.
Every week
25% Match up to A$340
Each week, a 25% reload up to A$340 with a minimum deposit of A$15. The offer stays valid for three days, with wagering of 26x.
Claim offer18+ · Gambling can be addictive, so play responsibly and stay within the limits you set.
Weekly spins
Plus 25 free spins
25 free spins each week with a minimum deposit of A$30. The spins carry 26x wagering and stay valid for one day.
Claim now18+ · Gambling can be addictive, so play responsibly and stay within the limits you set.
Richard Casino security
Richard Casino states its licence and encryption openly, so you can check them before you play.
The sign-in screen runs over a 256-bit SSL connection, so the details leaving your device reach our servers in encrypted form. Behind that connection stands the Anjouan Offshore Finance Authority, which issued licence number ALSI-505238 to Richard Casino. Check that number yourself before you deposit. Independent audits by iTech Labs and Gaming Laboratories International add a second check on the games.
The account settings page is where the password can be changed, and that is the place to act if you suspect someone else knows it. Keep the password to yourself. Richard Casino never asks for it, whether by live chat, phone or email, so treat any request for it as a scam. On a shared computer or a borrowed phone, sign out before you step away and close the browser tab afterwards.
Faster fixes
Support is open round the clock, through live chat, phone or email. Use live chat when you are stuck on the screen right now. Phone suits urgent cases where you cannot wait for a written reply. Email is for problems that need documents or a longer account trail. Write to [email protected] or ring +61 41 926 7226.
Live chat is the quickest route when the sign-in page stops you. Have your registered email address and a screenshot of any error message ready. Agents can check the account while you describe what the screen shows.
Email suits cases that need time and paperwork, such as photo ID or proof of address. Write from your registered address so we can match the account. Include a timeline of what you tried and when each failure happened.
Give the registered email address, the exact error text and the time of your last try. Add whether you used a phone or a computer. With those details the agent can find the blocking step first time.
Richard Casino phones
You will have signed in on your phone's browser and know what to try when the page stalls.
The sign-in panel opens in the mobile browser and accepts the same email address and password you chose at registration. Nothing needs to be set up again for your phone, because the account, balance and history are the same whichever screen you use. Richard Casino offers apps on iOS and Android, so you can pick the browser or the app for the same account.
A blank screen, or a sign-in panel that keeps reloading, usually means the page did not finish loading. Close the browser tab, then open the site again. If you keep getting signed out, check whether another person or device has used the account, and sign out there. If the password is rejected, use the reset link that goes to your registered email address. Live chat runs round the clock if the page still fails.
Get back in
Work through these three cases in order, so you change only what matches your situation.
A self-exclusion you chose on this site blocks sign-in until its period ends. Deposit and loss limits cap how much you can play, and your account area shows them. If you cannot recall setting either, support can confirm what is recorded on your account.
Recovery depends on the inbox you registered with, because the reset link goes only to that address. If the mailbox was closed, or sits behind a login you have forgotten, the link cannot reach you. You can tell by a reset email that never arrives in any folder.
A single wrong letter in the email address blocks the match, and a keyboard set to another language often moves the @ sign or the dot. Autocorrect can also add a capital or a stray space you never typed. The mismatch shows when the address looks right but the sign-in still fails.
Access doubts
Leave with a fix for each sign-in problem and a clear route to support.
The sign-in panel only opens existing accounts, so a new visitor has nothing to enter there. Create the account first, using an email address you check often, because that address becomes your sign-in identifier. The identity documents come later: photo ID, proof of address and a payment card image are needed before your first withdrawal. Keep the same email address for everything after that.
The sign-in screen asks for the email address you gave at registration, so yes, that address is the one you need. A second registration will not solve the problem, because each player may hold only one account and duplicates are closed. If none of your addresses works, contact support through live chat, phone or email. The phone line is +61 41 926 7226, and the team is available around the clock.
The company block on this page names Richard Casino LLC, company number 647455 (Anjouan), based at Hombo Road, Mutsamudu. The site is licensed by the Anjouan Offshore Finance Authority under licence number ALSI-505238, and the operator has operated since 2010. Check these details against this page before you deposit. If they differ, stop and contact support.
The login page sends your details over 256-bit SSL encryption, which scrambles them while they travel to the site. Richard Casino never asks for your password by chat, phone or email, so treat any such request as a warning and contact support. Sign out on every shared computer or phone once you finish. If you think someone else has seen your password, change it from within your account straight away.
The phone screen offers the iOS and Android apps and the mobile browser, and each route leads to the same sign-in you use on a computer. Use whichever suits you, whenever you need it, with the email address from registration. If one route fails, try the other before you contact support. Live chat, phone and email work the same from a phone as from a computer.
The recovery option sends its reset link only to the email address registered on your account, so check that inbox first, then the spam and junk folders. Mail filters sometimes hold messages from new senders for longer than expected, so give the link a little time before you ask again. If nothing arrives, contact support by live chat, phone or write to [email protected], quoting the address you registered with. Support is open around the clock.
The account area on the site and in the apps shows the same balance, history, bonus offers and withdrawals, because both read one account. Withdrawals run from A$42 to A$97,200, and the payout timing is twenty-six minutes, with card payouts listed at fifty-one hours. Use the same email address on every route, and do not open a second account to see different figures.
The limit tools on the site offer deposit limits, loss limits, session reminders, reality checks and self-exclusion. Used on purpose, they can block your sign-in. Self-exclusion is your choice, and as a licence rule it cannot be lifted early, so set it with care. If play already costs more than you planned, speak to someone before you return. The National Gambling Helpline on 1800 858 858 runs twenty-four hours a day, every day of the year, with free online chat and email counselling. Gamblers Anonymous Australia offers peer support meetings across the country. For gambling debt, the National Debt Helpline on 1800 007 007 gives free financial counselling, Monday to Friday, 9:30 am to 4:30 pm.
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